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Business intelligence in 

services

for a more efficient and successful business

Services-focused businesses manage massive amounts of information, from contractors to suppliers to employees to customers. Every service generates a new record, and every new record is an opportunity to learn more about how to make your business more efficient and successful.

Learn from your data

Another step in the process to becoming a data-driven organization is to learn from all of the data the business processes regularly. And that means to do it on your terms. Configuring regularly-scheduled reports and analyses is a great first step, but running analytics on an as-needed basis puts insight in your control. Answer questions when they pop up, rather than waiting for the next reporting cycle.
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Benchmark

Benchmark one subcontractor against another with service efficiency analyses.
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Predict

Predict the future with service contract pattern analyses.
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REview

Review material supplies for each contractor with supply chain analyses.
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Visualise your project management

As a service business, effective project management is key to success. A business intelligence solution can help you visualize your goals and the task related to reach them. You can even choose to give individual contractors, field teams and employees providing the services at the customer/client level, access to data. That way your entire supply chain is working towards the same goals.

Measure what you want

The most effective way for service-focused businesses to get ahead with business intelligence is to consider what steps they can take to becoming a data-driven organization. One of the earliest steps in that process is to identify what needs to be measured to learn about the business. Is it the duration of each project your service providers complete? Customer satisfaction rates? Revenue per hour? Business intelligence allows you to track anything you want.
Southlakeland park quote

"What used to take days to complete now takes a few seconds.”

Nigel Wimpenny, South Lakeland Parks

A Selection of our Customers in Services

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